Terms & Conditions

Thank you for reviewing our website’s Terms & Conditions of use. These terms govern the use of this website, and by engaging in activities such as using, accessing, browsing, registering, or placing an order, you acknowledge and agree to be bound by the Terms and Conditions outlined below. It is advisable to retain a copy of these terms for your future reference. If you do not consent to be bound by the terms specified below, we kindly request that you refrain from using this website. Please note that we reserve the right to:

a) Modify or withdraw the website, whether temporarily or permanently, with or without prior notice to you. We shall not be held liable to you or any third party for any such modifications or withdrawals from the website.

b) Revise these Terms and Conditions at any time. Any alterations will become effective from the date specified at the top of this page. It is your responsibility to regularly review the most current version each time you use the website. Your ongoing use of this website indicates your acceptance and agreement to be bound by these updated Terms and Conditions.


You are obligated to utilize this website solely for lawful purposes, refraining from actions that infringe upon the rights of others or hinder anyone else’s enjoyment of the website. If you are making purchases on behalf of a business, it is imperative that you possess the necessary authority to do so.

Mizi Toys shall not be held liable to any individual for any loss or damage that may arise from the utilization of information contained in any materials on this website. All rights, including copyright, pertaining to this website are owned by Mizi Toys.

You are permitted to use, download, and print content from the website strictly for your personal use or internal business purposes. Without our prior written consent, any actions beyond your personal use or internal business purposes, including copying, reproducing, using, or otherwise dealing with any content on the website, modifying, distributing, or re-posting content for any purpose, as well as reproducing, crawling, framing, linking to, or deep-linking into this website from any other site, are prohibited.

If you are a corporate customer seeking permission to use photography or other content from our website for corporate purposes, kindly reach out to us for further assistance.

You affirm that all personal or business information provided to us during the registration process is current, accurate, and truthful in all respects. It is your responsibility to inform us promptly of any changes to your personal information, either through the My Account section of the website or by contacting our Customer Services Team.


We diligently strive to present accurate, fair, and current product information on the website. This encompasses specific conditions related to the product, such as but not limited to, associated Terms and Conditions, estimated delivery dates and times, warranties, and guarantees.

Nevertheless, while our intention is to maintain product information as current as possible, it is possible that at the time of placing an order, certain elements of the product information may not precisely mirror the details of the actual product:

The final price of the product can only be confirmed upon acceptance of the order, in accordance with our order acceptance policy. Product packaging may differ from the images displayed on the website. The provided weights and product dimensions are approximate. Key features and attributes are based on manufacturer information and may vary. While efforts are made to accurately depict product colors on the website, variations in computer screens, monitors, and mobile devices may result in the actual product color differing from the online representation. Please note that color swatches on the product details page serve as functional tools to alter product colors and do not accurately represent the actual or implied color of the products.

The displayed stock position of the product on the website serves as a guide, and the confirmed availability will be determined only when the order is accepted. Should the actual product information differ from what is shown on the website in any circumstance, we retain the right to decline the order.


Mizi Toys, as a multi-channel retailer, employs a best practice pricing strategy aimed at maintaining pricing consistency across its diverse sales channels. Nevertheless, there may be instances where a product or promotion available in one sales channel is not offered on our other channels.

Bulk pricing, featuring a reduced unit price for volume purchases, may be accessible for specific products both on the website and through our customer services team.


Placing an order on the Mizi Toys website does not immediately constitute a contract between you and us. The order is considered confirmed only after we have notified you that the order has been invoiced and dispatched.

The order process unfolds as follows:

  1. Goods stocked in our main warehouse are collected by our chosen carrier and dispatched in accordance with our Delivery Options.
  2. Clicking the ‘Make Payment’ button in the payment screen during the checkout process will submit the order for payment.
  3. You might need to provide additional payment verification details from your credit card provider before the order is submitted to us.
  4. Upon seeing the order confirmation page, you will receive an email acknowledging the order details. This, however, is not a confirmation that the order has been accepted or processed.
  5. Once the goods are picked, packed, and ready for dispatch, a contractual agreement between you and us is established.
  6. If any issues arise in processing the order, we will notify you via email or telephone, explaining the circumstances that prevent fulfillment. This could be due to reasons such as:
    • An error in the product description or pricing on the website
    • The unavailability of one or more products in the order
    • Inability to process full payment for your order
    • Failure to fulfill obligations as outlined in these terms and conditions


Refer to our Returns and Refunds policy for information on the circumstances under which you can cancel your order. It is essential to note that by agreeing to these website terms, you are considered to have comprehended and accepted our Returns and Refunds policy in its entirety.


Coupons, discounts, and promotional discount codes provided by Mizi Toys are intended for use solely on the website, unless explicitly stated otherwise. Such promotional discounts are not applicable for use in purchasing goods through other sales channels or over the telephone.


To the fullest extent permitted by law, Mizi Toys provides this website and its contents on an “as is” basis and explicitly disclaims all representations or warranties, whether express or implied, regarding this website or the information, contents, materials, or products included, including but not limited to warranties of merchantability and fitness for a particular purpose.

Your statutory rights are not affected by anything in these Terms and Conditions.

All disclaimers and exclusions in these Terms and Conditions are in accordance with International Law. If any provision of these disclaimers and exclusions is deemed unlawful, void, or unenforceable for any reason, that provision will be considered severable and will not affect the validity and enforceability of the remaining provisions.

For any questions, comments, or complaints regarding these Terms and Conditions, please contact us via email.


If your order has not arrived or arrives incomplete, it is essential to report it to us within 48 hours. Please contact us via email or phone.

In cases where your order consists of multiple items, please be aware that products may be dispatched separately if stock levels are insufficient, resulting in your order arriving in more than one package. However, if this is not the situation and you have not received the entire order as specified in the order confirmation email, kindly contact us with your order number.

For orders that arrive with damaged goods, please refer to our Returns & Refunds Policy or contact us by phone with your order number for further assistance.